Terms & Policies

Shipping Policy

We do not cover custom fees that may apply in your country.

All of our Handpans are being shipped with a well-proofed protection and insurance.

We can ship to virtually any address in the world. In case the website doesn't let you introduce your Country, please Contact Us.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

You will get an Email with your tracking code when the Handpan is on its way to your hands.


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 


Warranty Policy

Lifetime guarantee for natural detuning of the instrument do not include accidents or misuse and it's a maximum of one tuning per year.